Every serial number, from sale to service.
Kreon has built software for consumer durables and home appliance dealers. These are big-ticket items sold by serial number, often on finance or EMI, with exchange offers, home delivery and installation. After the sale come the warranty, the brand's sell-out scheme claim and the service call, and each of them depends on that serial number.
The details generic software gets wrong.
Serial-wise warranty
Warranty runs from the sale date of that serial number. The dealer must find it years later.
Finance settlements
On a finance sale the money comes later from the finance company. Each case must be tracked until paid.
Sell-out scheme claims
Brands pay schemes on what you sold to customers. The claim needs serial-wise proof.
Delivery and installation
The sale is not finished until the unit is delivered, installed and working.
Products that fit.
Service Centre and Repair Software
Service centre management software for repair shops and for brands running authorised service centres.
View Retail and servicesRetail POS and Billing Software
Retail billing software for single shops and chains.
View PlatformsLoyalty and Rewards Platform
Loyalty program software for brands whose sale is decided by the electrician, painter, mechanic or counter salesman, not the…
View DistributionDistributor Management System (DMS)
This distributor management system is for a brand or manufacturer that sells through distributors and super-stockists.
ViewThe parts that matter here.
WhatsApp integration
Sends invoices, payment reminders, order status and reports on WhatsApp automatically through the WhatsApp Business API.
About this module Inventory and warehouseBatch, lot and serial tracking
Gives every receipt and production run a lot, batch, heat or serial number and carries it through to the sales invoice.
About this module Buying and sellingReturns, expiry and replacement
Handles goods coming back: saleable returns, damage, expiry and warranty replacement, each with its own approval and…
About this module Inventory and warehouseMulti-godown stock and transfers
Keeps separate stock for each factory, godown, shop floor store and job worker location.
About this module Data, AI and integrationMobile app
Android and iOS apps for owners, sales staff, store keepers, technicians and employees: approvals, orders, stock scan,…
About this module Buying and sellingPOS and retail billing
Counter billing by barcode scan with cash, card, UPI and split payments, bill hold, exchange and credit notes.
About this module Sales and serviceCRM
Keeps every customer's contacts, enquiries, quotations, orders, complaints and follow-ups in one record.
About this module Buying and sellingSales orders, challans and invoices
Takes an order through to delivery challan and GST invoice, with part dispatches, pending order balance and several…
About this module Sales and serviceLoyalty and rewards
Awards points on purchases or on QR coupon scans to shoppers, retailers and influencers such as electricians and…
About this moduleQuestions, answered.
Can serial numbers be captured at billing?
Yes. The retail POS captures the serial number on the bill for electronics, so every unit sold can be traced to its customer and sale date.
Can it track service calls after the sale?
Yes. The service centre software handles home visit calls for large appliances with technician tracking, warranty check from the serial number, and AMC reminders.
Can a brand see its dealers' sales and claims?
Yes. The DMS is made for brands. It brings in dealer sales bill by bill, shows dealer stock, and checks scheme claims against actual bills before approval.
Which Kreon products fit consumer durables and home appliances?
Service Centre and Repair Software, Retail POS and Billing Software, Loyalty and Rewards Platform, Distributor Management System (DMS). Each can be shaped to the way your business works, and they share the same records when used together.
In consumer durables and home appliances? Let us talk.
We will tell you, honestly, whether software can fix it. If it cannot, we will say so.