Service Centre and Repair Software
Service centre management software for repair shops and for brands running authorised service centres. Every unit that comes in gets a job card and is followed from the counter to the technician's bench and back to the customer. Parts used, warranty status and time taken are all on record, which makes claims on the brand easy to prove.
Service centre owners, front-desk staff, technicians, spare parts store keepers, brand after-sales teams, customers
Web and Android
Built for the way your trade works.
For repair shops and for brands running authorised service centres. Tracks every unit from the counter to the technician's bench and back, and makes warranty claims on the brand easy to prove.
Job card at intake with IMEI or serial, fault, accessories received and photos
Warranty check from serial number and purchase date before quoting
Estimate sent to the customer for approval on WhatsApp before repair starts
- Technician assignment with status at each stage and turnaround time
- Spare parts issued against the job card; defective parts returned to the brand
- Warranty claim statements to the brand for parts and labour
- Ready-for-pickup message, delivery OTP and repair invoice with GST
- Home visit calls for large appliances with technician tracking
- AMC contracts with due-date reminders and service history per unit
A day's work, in order.
Job card intake
The front desk opens a job card with serial number, fault, accessories and photos.
Warranty check
Warranty is checked from serial number and purchase date before any quote.
Estimate approval
For chargeable jobs, the customer approves the estimate on WhatsApp.
Repair and parts
A technician is assigned and spare parts are issued against the job card.
Pickup and delivery
The customer gets a ready message, collects with an OTP and receives a GST invoice.
Brand claim
Warranty parts and labour are claimed from the brand; defective parts go back.
9 modules, one set of books.
Each module writes to the same records, so stock, production and accounts never disagree.
Field service
Logs service calls and complaints, assigns a technician, and tracks the visit, parts used and customer sign-off on the…
About this module Inventory and warehouseBatch, lot and serial tracking
Gives every receipt and production run a lot, batch, heat or serial number and carries it through to the sales invoice.
About this module Buying and sellingReturns, expiry and replacement
Handles goods coming back: saleable returns, damage, expiry and warranty replacement, each with its own approval and…
About this module Buying and sellingSales orders, challans and invoices
Takes an order through to delivery challan and GST invoice, with part dispatches, pending order balance and several…
About this module Buying and sellingPOS and retail billing
Counter billing by barcode scan with cash, card, UPI and split payments, bill hold, exchange and credit notes.
About this module Sales and serviceCRM
Keeps every customer's contacts, enquiries, quotations, orders, complaints and follow-ups in one record.
About this module Inventory and warehouseMulti-godown stock and transfers
Keeps separate stock for each factory, godown, shop floor store and job worker location.
About this module Data, AI and integrationWhatsApp integration
Sends invoices, payment reminders, order status and reports on WhatsApp automatically through the WhatsApp Business API.
About this module Data, AI and integrationMobile app
Android and iOS apps for owners, sales staff, store keepers, technicians and employees: approvals, orders, stock scan,…
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ViewQuestions, answered.
Can it handle both warranty and paid repairs?
Yes. Warranty is checked from the serial number and purchase date at intake. In-warranty jobs go towards the claim on the brand, and out-of-warranty jobs get an estimate that the customer approves before work starts.
How do I stop spare parts going missing?
Parts leave the store only against a job card, so every part is tied to a unit and a technician. Defective parts taken out are tracked until they are returned to the brand.
Will the customer know when the repair is ready?
Yes. The customer gets the estimate on WhatsApp for approval and a message when the unit is ready for pickup. Delivery is confirmed with an OTP, so the unit goes to the right person.
Does it cover home visits for large appliances?
Yes. Home visit calls are assigned to technicians and tracked. AMC contracts are kept with due-date reminders, and each unit carries its service history.
Does Service Centre and Repair Software work on mobile?
Yes. It runs on Web and Android, so people on the floor, in the field or on the road work on the phone while the office works on the full screens.
Can Service Centre and Repair Software be changed to fit how my business works?
Yes. Kreon builds and supports it, so screens, reports, approvals and rules are shaped to your process. Tell us what is different about the way you work and we will show you how it fits before anything is built.
See Service Centre and Repair Software working.
Book a demo and we will walk you through it with examples from your own trade, then tell you plainly what would need to change for your business.