One record per customer, and the next action due.
The CRM keeps everything about a customer in one record: contacts, enquiries, quotations, orders, complaints and follow-ups. When a salesperson leaves or is on leave, the history does not leave with them. The pipeline shows every open deal by stage and by person, and the team is reminded of the next action due.
Keeps every customer's contacts, enquiries, quotations, orders, complaints and follow-ups in one record. Shows the sales pipeline by stage and salesperson and reminds the team of the next action due.
Inside the module.
Customer record
Contacts and the full history of dealings in one place.
Enquiries and quotations
Each enquiry and the quotations sent are kept on the customer's record.
Sales pipeline
Open deals shown by stage and by salesperson.
Follow-up reminders
The team is reminded of the next action due.
Complaint tracking
Complaints sit on the same record as sales.
Order history
What the customer ordered before is visible when they call.
Part of 15 products.
Textile Broker and Agent App
Textile broker software for yarn and cloth brokers and commission agents.
View JewelleryJewellery Showroom and POS Software
Kreon Jewellery ERP's jewellery billing software brings the counter, scheme desk, old gold and order book of a showroom into one…
View JewelleryGold Loan and Girvi Software
Kreon Jewellery ERP's girvi software is for jewellers and licensed pawn brokers who lend against ornaments.
View DistributionSalesforce Automation (SFA)
Sales force automation software for companies and distributors with salesmen in the market.
View PlatformsE-commerce and Marketplace Platform
This is ecommerce website development for brands that also sell from a shop, a godown and marketplaces.
View PlatformsLoyalty and Rewards Platform
Loyalty program software for brands whose sale is decided by the electrician, painter, mechanic or counter salesman, not the…
View Retail and servicesService Centre and Repair Software
Service centre management software for repair shops and for brands running authorised service centres.
View Business softwareCRM Software
Most CRM software for manufacturers and traders fails because it was designed around a generic sales pipeline.
View Business softwareField Service Management
This field service management software handles after-sales service from the complaint to the closed job.
View Business softwareLead Management Software
This lead management software is a lighter tool than a full CRM.
View Business softwareSubscription and Contract Billing
This recurring billing software, made for GST billing in India, suits any business that bills the same customers every month,…
View Retail and servicesInsurance Agency Management
Insurance agency management software for agents and agencies who sell policies of several insurers, often with sub-agents under…
View Retail and servicesSalon and Spa Management
Salon management software for beauty parlours, salons and spas with several stylists or more than one branch.
View Retail and servicesGym and Fitness Studio Management
Gym management software for single gyms, yoga studios and small chains.
View Retail and servicesCA Practice Management Software
CA practice management software for CA firms and tax practitioners, on web and mobile.
ViewIndustries that rely on it.
- Yarn and dyeing
- Weaving and grey
- Fabric trading
- Textile brokers and commission agents
- Gold jewellery
- Diamond jewellery and loose diamonds
- Fashion jewellery brands
- Jewellery retail showrooms and chains
- Lab-grown diamond jewellery
- Silver jewellery and silver articles
- FMCG distribution
- Pharma distribution
- Beauty and cosmetics
- Electronics and electricals trading
- Stainless steel stockists and traders
- Wholesalers and super-stockists
- Home decor and furniture brands
- Computer hardware sales and service
Questions, answered.
How is this better than a spreadsheet of customers?
A spreadsheet holds names and numbers. The CRM holds what happened: each enquiry, quotation, order, complaint and follow-up, with a reminder for what is due next. Anyone on the team can pick up where another left off.
Can managers see each salesperson's pipeline?
Yes. The pipeline is shown by stage and by salesperson, so a manager can see which deals are stuck and with whom.
Which Kreon products include cRM?
It is part of 15 Kreon products, including Textile Broker and Agent App, Jewellery Showroom and POS Software, Gold Loan and Girvi Software, Salesforce Automation (SFA), E-commerce and Marketplace Platform, Loyalty and Rewards Platform. It can also be added to a custom system.
Tell us what is slowing your business down.
We will tell you, honestly, whether software can fix it. If it cannot, we will say so.