Field Service Management

Each product is recorded by its serial number. When a complaint is logged against that serial number, the system shows whether warranty still applies. AMC contracts are checked the same way, so the coordinator does not have to search old bills.

Yes. Each AMC contract is tracked with its visits due and its renewal date. The coordinator sees which visits are coming up and which contracts are near expiry, instead of finding out when the customer complains.

Only a phone. The app shows the day's jobs, the customer's history and the checklist. The technician records spares used, takes photos and the customer's signature, and can collect payment through a UPI link.

It suits any business that sends people to a customer's site. An appliance or machine maker works by serial number and warranty, while an AC, lift or fire-safety contractor works by AMC contract and site. The checklists and job types are set for your service.

Yes. It runs on Web, Android and iOS, so people on the floor, in the field or on the road work on the phone while the office works on the full screens.

Yes. Kreon builds and supports it, so screens, reports, approvals and rules are shaped to your process. Tell us what is different about the way you work and we will show you how it fits before anything is built.