Every service call logged, assigned and closed.
This module runs after-sales service. A complaint or service call is logged, a technician is assigned, and the visit, the parts used and the customer's sign-off are recorded on the phone. It checks whether the unit is under warranty or an AMC before anyone decides what to charge, and raises the invoice when the job is chargeable.
Logs service calls and complaints, assigns a technician, and tracks the visit, parts used and customer sign-off on the phone. Handles warranty checks, AMC schedules and chargeable service invoices.
Inside the module.
Call logging
Service calls and complaints are logged as they come.
Technician assignment
Each call is assigned to a technician.
Visit tracking
The visit is tracked on the technician's phone.
Parts used
Parts used on the job are recorded against the call.
Customer sign-off
The customer signs off the job on the phone.
Warranty and AMC
Warranty is checked and AMC visits are scheduled.
Service invoice
Chargeable jobs are invoiced.
Part of 4 products.
LED, Fans and Electricals ERP
Kreon's LED light manufacturing ERP also covers fans and other electrical goods, for brands and contract manufacturers who sell…
View ManufacturingEngineering and Fabrication ERP
Kreon's fabrication ERP software is for engineering workshops, fabricators and machine builders where no two orders are the same.
View Retail and servicesService Centre and Repair Software
Service centre management software for repair shops and for brands running authorised service centres.
View Business softwareField Service Management
This field service management software handles after-sales service from the complaint to the closed job.
ViewIndustries that rely on it.
Questions, answered.
Can it schedule AMC visits?
Yes. AMC schedules are kept in the module, so the visits due under each contract are known in advance and are not left to memory.
How do we know whether a call is chargeable?
The warranty check is part of the call. If the unit is under warranty or an AMC, it is handled under that. If not, a chargeable service invoice is raised for the job.
Which Kreon products include field service?
LED, Fans and Electricals ERP, Engineering and Fabrication ERP, Service Centre and Repair Software, Field Service Management. It can also be added to a custom system.
Tell us what is slowing your business down.
We will tell you, honestly, whether software can fix it. If it cannot, we will say so.